1. ICANN & NiRA Authority
WebIQ Web Hosting Services Ltd provides domain registration services as an authorised reseller of an accredited registrar, for generic top-level domains (ICANN) and Nigerian .ng domains (NiRA).
By registering, renewing, or transferring a domain through WWS, you agree to comply with all applicable policies, rules, and regulations established by ICANN, NiRA, and the relevant registry operator for your specific top-level domain extension.
2. Registrant Data & WHOIS Accuracy
In compliance with ICANN Registrar Accreditation Agreement (RAA) requirements:
- Accurate Contact Information: The Registrant must provide valid, accurate, and complete contact details including legal name, physical address, email address, and telephone number for Registrant, Administrative, Technical, and Billing contacts.
- Mandatory Updates: You must update your contact details within seven (7) days of any material change using the WWS control panel.
- Verification Obligations: Failure to respond to mandatory ICANN WHOIS accuracy inquiries or email verification notices within fifteen (15) calendar days may result in immediate suspension or cancellation of the domain name.
- Privacy Protection: Where supported by the registry, Whois Privacy substitutes proxy contact details to protect your private data from public harvesting while preserving your full legal ownership.
3. Domain Lifecycle & Expiration Stages
All domain registrations follow a standardized lifecycle governing renewal and recovery:
- Active Phase: The domain resolves normally throughout the active registration term (1 to 10 years). Automated renewal notices are dispatched via email at 30, 14, 7, and 1 day prior to expiration.
- Auto-Renew Grace Period (Days 1–30): If not renewed by the expiration date, the domain enters the Grace Period. Active DNS resolution is suspended and redirected to a renewal holding notice. The registrant may renew the domain at standard renewal pricing without penalty.
- Redemption Grace Period (Days 31–60): Following the expiration of the Grace Period, the domain is placed in Redemption Grace by the upstream registry. Restoring a domain in Redemption requires payment of the standard annual renewal fee plus a mandatory registry redemption recovery fee.
- Pending Delete & Purge (Days 61–75): The domain enters pending deletion and cannot be restored by WWS. It is released back to the public pool for registration on a first-come, first-served basis.
4. 60-Day Inter-Registrar Transfer Lock
Pursuant to the ICANN Policy on Transfer of Registrations between Registrars, domain names cannot be transferred to another registrar within sixty (60) calendar days of:
- Initial registration of the domain name.
- Completion of a prior inter-registrar transfer.
- A material change to the Registrant contact name or organization (unless opting out of the change lock).
5. Outbound Transfers & EPP Authorization Codes
Registrants retain full sovereign ownership of their domain names and may initiate outbound transfers to another accredited registrar at any time outside the 60-day lock period:
- Prerequisites: The domain must be unlocked in the WWS portal, Whois Privacy must be disabled, and the administrative contact email must be accessible.
- EPP / Auth-Code: An authoritative EPP transfer authorization code will be generated instantly upon request in the WWS Customer Portal or delivered securely via authenticated email.
- No Artificial Restrictions: WWS does not charge transfer-out fees or obstruct valid transfer requests initiated by verified account owners.
6. DNS Delegation & Nameserver Management
WWS provides redundant, distributed authoritative nameservers for all domains. Registrants may manage DNS records (A, AAAA, CNAME, MX, TXT, SRV, CAA) directly via the WWS Portal.
Registrants may delegate authority to third-party nameservers (Cloudflare, AWS Route 53, Google Cloud DNS) at any time. WWS is not liable for website or email downtime resulting from customer misconfiguration of external nameservers or third-party DNS outages.
7. Dispute Resolution (UDRP & NDRP)
All domain registrations are subject to the ICANN Uniform Domain-Name Dispute-Resolution Policy (UDRP) and, for .ng domains, the NiRA Dispute Resolution Policy (NDRP).
In the event a formal trademark or cybersquatting dispute is initiated against your domain name, you agree to submit to the proceedings of an approved dispute resolution provider (such as WIPO or the NiRA ADR Center). WWS complies strictly with administrative panel determinations and Nigerian court orders without prior liability to the registrant.